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At Sumaya Li, we value our customers and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return under the following conditions:
1. Eligibility for Return
- You can return a product within 3–7 days of receiving it.
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase (invoice/order ID) is required.
- Only items purchased directly from sumayali.top are eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
- Items purchased during sales or promotions.
- Personal care or hygiene-related products (e.g., earphones, watches if seal broken).
- Custom or personalized items.
- Digital or downloadable products.
3. Return Process
1. Contact us via WhatsApp: 01409032641 or Email: support@sumayali.top with your order details and reason for return.
2. Wait for confirmation and instructions from our support team.
3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
4. Refund or Replacement
- If your return is approved, you can choose either a refund or a replacement (based on stock availability).
- Refunds will be processed within 5–10 business days after receiving the returned item.
5. Shipping Costs
- Return shipping costs are the customer’s responsibility unless the product received was defective or wrong.
6. Contact Us
If you have any questions about our return policy, please contact us:
📞 WhatsApp: 01409032641
🌐 Website: https://sumayali.top
📧 Email: support@sumayali.top
