Refund policy

At SUMAYA LI, we always strive to ensure customer satisfaction. However, if you are not completely happy with your purchase, we offer a simple and fair refund policy.

1. Eligibility for Refund

  • Refunds are applicable only for defective, damaged, or wrong products received.
  • The item must be unused, in its original packaging, and returned within 3–7 days of delivery.
  • Proof of purchase (invoice/order ID) is required.

2. Non-Refundable Items

  • Products purchased on sale or with discount codes.
  • Personal care or hygiene-related products (if seal is broken).
  • Digital or downloadable items. 

3. Refund Process

  • To request a refund, please contact us via WhatsApp: 01409032641 or Email: support@sumayali.top with your order details.
  • After verifying your request, we’ll guide you on how to return the product.
  • Once we receive and inspect the returned item, your refund will be processed within 5–10 business days to your original payment method.

4. Exchange Option

If you prefer, instead of a refund, we can send you a replacement product (subject to stock availability).

5. Contact Us

For any questions about our refund policy, please contact:

📞 WhatsApp: 01409032641

🌐 Website: https://sumayali.top

📧 Email: support@sumayali.top